Scout Mandate provides done-for-you outbound prospecting services to business brokers, M&A advisors, and other professional buyers and sellers of businesses. This page states, in plain language, what you are purchasing, how and when you are charged, how to cancel, and how billing questions are resolved.
1. What you are purchasing
You are purchasing a monthly outbound prospecting service, not a specific business outcome. The exact scope of your engagement, including the channels run and the monthly fee, is the scope shown on your checkout or order page (the “Order”) at the time you start, and is incorporated into your Service Agreement.
Depending on the Order, the service includes some or all of the following, delivered on a recurring monthly basis:
- A targeted list of business owners built to your stated criteria, refreshed each month.
- A dedicated caller sourced, trained, and assigned to your account, coached on an ongoing basis.
- Call scripts, objection handling, and email copy written for your offer.
- Outbound calling, voicemail, and email campaigns run under your brand.
- Appointments booked to your calendar, and reporting on activity and results.
Scout Mandate does not guarantee a specific number of appointments, meetings, leads, or closed transactions unless a written performance commitment appears on your Order and in your Service Agreement. Where no such commitment appears, Scout Mandate commits to running the campaign described above using commercially reasonable efforts. Outbound results vary by market, offer, pricing, credibility, and the client’s own follow-through.
2. Fees and payment
- Amount. The monthly fee is the amount shown on your Order at checkout.
- Billed in advance. The first payment is due at checkout, before work begins. It funds list building, caller recruiting and training, script and copy development, and tooling from day one.
- Recurring. The fee is billed automatically every 30 days to the card on file until the engagement is cancelled.
- Authorization. By starting your engagement, you authorize Scout Mandate to charge the card on file for the amount shown on your Order today and for each billing period thereafter.
- Processing. Payments are processed by Stripe. Card details are entered on Stripe’s secure checkout and are never stored by Scout Mandate.
- Descriptor. Charges appear on your statement as SCOUT MANDATE.
- Taxes. Fees are exclusive of any applicable taxes, which are your responsibility.
3. Term, renewal, and cancellation
- Month to month. The initial term is one month from your Service Start Date, and the engagement renews automatically for successive one-month terms.
- How to cancel. Either party may cancel by written notice to trenton@scoutmandate.com at least ten (10) business days before the end of the then-current term.
- Effect of cancelling. Cancellation stops future renewals. It does not refund fees already paid for the current term, and the campaign continues through the end of that term.
- No long-term contract. There is no minimum commitment beyond the current monthly term, and no cancellation penalty.
4. Refunds
All fees are non-refundable once paid, except where expressly stated otherwise in your Service Agreement.
This is because the monthly fee is consumed almost entirely at the start of each term, on costs that cannot be recovered: caller salary and commission, data and list-building costs, dialer and email infrastructure, domain and inbox warmup, and management time. Work begins immediately on payment.
5. Billing corrections and credits
If you believe you have been charged in error, contact trenton@scoutmandate.com in writing within two (2) business days of the charge. Charges raised within that window are eligible for correction or credit where an error is confirmed. Genuine billing errors, such as a duplicate charge or a charge after a valid cancellation, are corrected promptly.
6. Questions and disputes
Contact us first. By starting your engagement you agree to raise any billing concern with Scout Mandate directly, in writing, and to allow a reasonable period to resolve it, before initiating a chargeback or payment dispute with your card issuer.
Most concerns are resolved the same week. We would rather fix a problem than argue about it.
If a chargeback is filed, Scout Mandate will respond with the documentation held for every engagement, which typically includes:
- The Service Agreement accepted at checkout, with the timestamp and IP address of acceptance.
- The Order showing the scope and fee agreed.
- Onboarding form submissions and written communications with the client.
- Campaign activity records: lists built, dials placed, emails sent, conversations held, and appointments booked.
- This Billing Policy and the Service Agreement as published on this website.
Nothing in this policy removes any right you have under applicable law or your card issuer’s rules. It sets out the process we ask you to follow first, and what we will provide if a dispute proceeds.
7. Late or failed payments
If a payment fails or is more than five (5) business days overdue, Scout Mandate may suspend the campaign until payment is made. Suspension does not extend the term or reduce fees for the period suspended. Repeated failed payments may result in termination of the engagement.
8. Changes to this policy
Scout Mandate may update this Billing Policy. The revision date at the top of this page reflects the current version. Material changes affecting an active engagement take effect at the start of the next monthly term.
9. Contact
Scout Mandate
Email: trenton@scoutmandate.com
Web: scoutmandate.com