This Service Agreement (“Agreement”) governs the deal-origination services provided by Scout Mandate (“Scout Mandate,” “we,” “us”) to the client identified at checkout (“Client,” “you”). By starting your engagement, submitting payment, or using the services, you agree to be bound by this Agreement. You represent that you have authority to bind yourself or the entity on whose behalf you act. The specific monthly fee and the scope of Services for your engagement are those shown on your checkout / order page (the “Order”), which is incorporated into this Agreement.
1. The Services
Scout Mandate provides done-for-you outbound prospecting that combines cold calling and email on a single, targeted list, with the goal of booking qualified seller appointments onto the Client’s calendar. Within approximately two to three weeks of the Service Start Date, Scout Mandate will set up and then deliver:
- Onboarding call to align on the Client’s target market, criteria, offer, and objectives.
- A dedicated caller sourced, vetted, and assigned to the Client’s campaign, plus supporting team.
- Targeting lists built to the Client’s criteria, including verified contact and phone data, screened against do-not-contact records.
- Calling and email infrastructure, a power dialer and warmed sending inboxes, funded and maintained by Scout Mandate.
- Messaging, a cold-call script and email sequences written to the Client’s business and offer.
- Caller training and daily coaching, including product knowledge, objection handling, and role-play.
- Booked appointments scheduled onto the Client’s calendar, with day-of confirmation to support show rate.
- Reporting, a client dashboard and weekly updates, plus a dedicated point of contact.
- CRM integration support for the initial connection of the Client’s CRM.
A “qualified appointment” is a business owner or decision-maker who (a) reasonably meets the Client’s stated criteria and (b) has agreed to a scheduled conversation with the Client. Prospects who express interest but have not yet booked are tracked as “warm leads.”
2. Term, Renewal & Cancellation
Service Start Date. Your engagement begins on the date you submit your first payment and complete onboarding (the “Service Start Date”).
Initial term. One (1) month from the Service Start Date. This Agreement is month-to-month and automatically renews for successive one-month terms unless cancelled.
Cancellation. Either party may cancel by written notice (email to trenton@scoutmandate.com) at least ten (10) business days before the end of the then-current term. Cancellation stops future renewals; it does not refund fees already paid for the current term.
Suspension & termination for cause. Scout Mandate may pause or terminate the services immediately if the Client fails to pay, is unresponsive to onboarding, misuses the services, or breaches this Agreement.
3. Fees, Billing & Payment
The Client agrees to pay the monthly fee shown on the Order. Payment is processed securely by our third-party payment processor (Stripe); card details are entered on Stripe’s secure checkout and Scout Mandate never sees or stores full card numbers.
- The first payment is due upfront, on the day you start, because Scout Mandate incurs recruiting, data, tooling, and staffing costs from day one.
- Thereafter the fee is billed automatically every 30 days to the card on file until cancelled.
- By starting, you authorize Scout Mandate to charge the card on file the amount shown on the Order today and each billing period thereafter.
All fees are non-refundable once paid, except as expressly stated in this Agreement. If a payment is more than five (5) business days overdue, Scout Mandate may suspend the campaign until payment is made. Any billing dispute must be raised in writing within two (2) business days of the charge to be eligible for a correction or credit. Because a caller is paid on salary and commission and tooling costs are ongoing, campaigns cannot be paused indefinitely; short pauses (up to a few days) may be accommodated, after which the caller may be reassigned.
4. Performance Expectations
No guaranteed number. This engagement carries no performance guarantee. Scout Mandate does not guarantee any specific number of appointments, leads, replies, meetings, or deals, and no target discussed before or during the engagement creates a binding commitment.
Targets are goals, not promises. Any volume, pacing, or appointment figure shared by Scout Mandate is an internal target or an illustration of typical activity. It is provided to set expectations and to guide campaign management. It is not a representation, warranty, or guarantee of results, and falling short of it is not a breach of this Agreement.
What Scout Mandate does commit to. Scout Mandate commits to performing the Services described on the Order with commercially reasonable skill and effort, maintaining consistent outreach across the contracted channels, and managing the campaign in good faith throughout the term.
What outcomes depend on. Results depend heavily on factors outside Scout Mandate’s control, including the Client’s offer, market conditions, list quality and criteria, and the Client’s own responsiveness, follow-up, and availability. The Client remains responsible for responding to opportunities promptly, attending booked appointments, and providing timely feedback, approvals, and an available calendar.
Remedy. Because the Services are month-to-month, the Client’s remedy if the Services do not meet expectations is to cancel under Section 2. No refunds or credits are issued for results.
5. Activity
Scout Mandate will use commercially reasonable efforts to maintain consistent outreach across the calling and email channels throughout the engagement. Daily and monthly activity volume will vary, and any figures shared in marketing materials or proposals are estimates rather than contractual minimums. Reasonable allowances apply for illness, US holidays, technology or third-party outages, and similar events outside Scout Mandate’s reasonable control. The Client’s remedy if the Services do not meet expectations is to cancel under Section 2, as described in Section 4.
6. No Guarantee of Results
Consistent with Section 4, Scout Mandate makes no guarantee of specific outcomes, including show rate, close rate, revenue, deal value, or the number of deals closed. Cold-sourced appointments may have a higher no-show rate than inbound leads. Effectiveness depends on many factors outside our control, including the Client’s offer, market, responsiveness, and follow-up. No refunds or credits are issued for results, show rate, or a reasonable proportion of appointments that do not convert.
7. Client Responsibilities
- Provide accurate onboarding information, criteria, an available scheduling link, and timely feedback (including on leads and no-shows).
- Follow up promptly with all booked appointments, no-shows, and warm leads; Scout Mandate is not responsible for conversion or revenue.
- Maintain your own CRM and sales process for nurturing prospects.
- Ensure that all outreach permitted under this engagement complies with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, applicable state do-not-call and telemarketing rules, and, where relevant, the GDPR and CCPA. The Client is responsible for the lawfulness of its offer and target audience.
8. Confidentiality & Ownership
Each party will protect the other’s confidential information using reasonable measures. The Client owns its own Client data. Scout Mandate owns its scripts, sequences, lists, dialing and campaign systems, dashboards, methodology, and all related intellectual property; these may not be copied, reused, or repurposed outside this engagement without written consent. Neither party will solicit or hire the other’s personnel for twelve (12) months after the engagement ends.
9. Relationship of the Parties
Scout Mandate is an independent contractor. Nothing in this Agreement creates an employment, partnership, joint-venture, or agency relationship, and Scout Mandate retains control over how the services are performed.
10. Disclaimers & Limitation of Liability
The services are provided on an “as-is” and “as-available” basis, without warranties of any kind except those expressly stated here. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Scout Mandate’s total aggregate liability arising out of or related to this Agreement will not exceed the fees actually paid by the Client to Scout Mandate in the three (3) months preceding the event giving rise to the claim.
11. Indemnification
The Client will defend, indemnify, and hold harmless Scout Mandate and its owners, agents, and employees from any third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising out of the Client’s offer, materials, use of the services, or breach of this Agreement, including any non-compliance with applicable marketing or communication laws.
12. Governing Law
This Agreement is governed by the laws of the State of Texas, with exclusive venue in Hardin County, Texas, without regard to conflict-of-laws principles.
13. Changes to This Agreement
Scout Mandate may update this Agreement from time to time; changes are effective upon posting to scoutmandate.com, and the “Last revised” date above will reflect the update. Continued use of the services after a change constitutes acceptance.
14. Entire Agreement
This Agreement, together with your Order and any writing signed by both parties, is the entire understanding between the parties and supersedes all prior agreements or communications on the subject. If any provision is held unenforceable, the rest remains in effect. Provisions that by their nature should survive termination will survive.
15. Contact
Questions about this Agreement may be directed to trenton@scoutmandate.com or (409) 790-6877.